How to make the customer choose me? what should i do to make the customer trust me? I believe this is a question all kiosk suppliers are thinking about. This is also a question customer always consider. Choose a good customized kiosk supplier really not a easy thing, they need take many things into consideration.
Many customers have a lot worries about ordering a customize kiosk overseas. This can understand, we are too far from them. In case there have some problems happened, hard to slove.
Here I summarized the places customers always pay attenton to, hope can help you:
- professional design work as requirements
As we know design as usualy is first step to start a customized kiosk. Customers will have their needs about their kiosk, also shopping mall have strict guideline and requirements. this mean we need follow mall criteria and customers needs to design this kiosk and do tech drawing. So need you have a very professional design team create nice designs to satisfy customers.
When asked what the customer cares most about? many people will say price. of course price is very important, almost all customers want to know a price if meet their budget. But after you discussed with them in detail, know their needs, you will find in fact they cares most about qulity. They want to get a nice quality work with a suitable price. As they also know, cheapest price must counldn’t get best quality goods, simple reason. To ensure quality, you not only need to take care about materials used, workmanship, you also need pay great attention to the special needs customers asked, so as customer want then will be a good work for them.
- Good communication.
A good and happy communication will help you to build trust quickly with customers. Try be a good friend, not just supplier of them, always answer and help them solve headache things. sometimes even customers becomes angrey, you also need to be patient. As one sentence said Customers abuse me thousands of times, I treat customers like first love. Try create a good communcation with customers, this is important.
- good After sales service
after you sent the kiosk, not mean everything finished. may be have some customers will have problems, after received cargo. may be they don’t know to assemble, how to connect wires and other problems. At this time, you need face them try best to help. This way can help build a long term cooperation.
For customers, above several places are very important. many customers who order from us before keep ordering also because these places. Help customers design and create the customized kiosks is one thing we did from 10 years before, and will do better in future!